But while most executives see a clear need to improve employee engagement, many have
yet to develop tangible ways to measure and tackle this goal. However, a growing group of
best-in-class companies says they are gaining competitive advantage through establishing
metrics and practices to effectively quantify and improve the impact of their engagement
initiatives on overall business performance.
These are among the findings of the Harvard Business Review Analytic Services report of
more than 550 executives around employee engagement—research that features in-depth
interviews with 12 best-practice company leaders.