Shop Direct - Customer Story

July 26, 2017

In this case study, you’ll see how Shop Direct implemented a digitally focused, scaleable solution that would align the entire organisation to the company purpose and organisational values and behaviors. A robust and intuitive solution that would support their most important asset, their people, through this intense period of change.

You’ll learn that Shine, Shop Direct’s program, has become a verb in the halls of the business and this is no surprise considering the activation rate is an impressive 97% and they see an average of 7.6 recognitions per month per employee.

With the key objective of increasing employee engagement to drive business performance, Shop Direct has seen a 17 point increase in employee engagement and a contribution to profit increase of 43.6% in 2016.

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