Rogers - Achievers Customer Story

April 17, 2017

Rogers wanted to motivate their fulfillment reps in the Retail Fulfillment Call Center
to generate up-sell and cross-sell opportunities for every modem or cable
box activation. After multiple failed attempts to implement a commission-based
structure to motivate employees, Rogers turned to non-cash incentives as a way
to encourage and reward outstanding sales performance.

Previous Flipbook
CSAT ROI Retail - Achievers Customer Story
CSAT ROI Retail - Achievers Customer Story

A national retailer with stores spanning the West Coast of the United Sates, and known for innovation in fo...

Next Flipbook
The Total Package
The Total Package

The 5 facets of BIC r and r platforms