Rogers Customer Success Story

April 17, 2017

Rogers, Canada’s leading provider of cable television, high speed Internet and telephone services, and the country’s largest provider of wireless voice and data communications services, wanted to motivate their fulfillment reps in the Retail Fulfillment Call Center
to generate up-sell and cross-sell opportunities for every modem or cable
box activation. After multiple failed attempts to implement a commission-based
structure to motivate employees, Rogers turned to non-cash incentives as a way
to encourage and reward outstanding sales performance.

Discover how Rogers used online rewards to double sales in six months.

Previous Flipbook
CSAT ROI Retail Customer Success Story
CSAT ROI Retail Customer Success Story

A national retailer with stores spanning the West Coast of the United Sates, and known for innovation in fo...

Next Flipbook
The Total Package
The Total Package

This white paper discusses the 5 facets of best-in-class social recognition and rewards platforms, includin...