What does it take to implement a remarkable employee engagement strategy?
Last week, Achievers had the pleasure of hosting Christopher Henry, VP of Talent and Organizational Development for MGM Resorts International, on the webinar titled, How to Put Employees First to Win Customers. Chris shared with us how MGM’s investment in the development of their people and culture is largely responsible for the brand’s amazing turnaround.
This isn’t the first time we’ve been exposed to MGM’s awesome People Strategy; MGM submitted a stellar application that won them a spot in the Achievers 50 Most Engaged Workplaces™ Awards in 2013. Since last year, MGM has continued to shape and improve its employee engagement plan to adapt to a growing company and workforce.
Christopher highlights four of the Eight Elements of Employee Engagement™ responsible for the biggest improvements in employee performance and happiness at MGM. Under each dimension, he provides an impressive list of initiatives. Here are three of my favorites:
– Unified Vision, Mission, and Core Values
- MGM makes sure all employees are united under a common mission and educated on what MGM stands for. When employees are working towards a common goal, communication and teamwork improve.
– Effective Communication and 2-Way Feedback
- All employees have the opportunity to give and receive both real-time and milestone feedback. Managers are then held accountable for proposed changes by the “YOU SAID IT, WE DID IT” initiative.
– Corporate Mentoring Program
- Managers and directors are assigned coaches two levels up from them (i.e. Managers paired with VPs) to solidify the mentee’s development of MGM’s seven core leadership competencies.
Selecting just three highlights was difficult – MGM’s People Strategy is pretty high-level. In fact, for an outside company trying to come up with or revamp an employee engagement strategy, MGM’s approach might be a little intimidating. Thus, I think it’s important to consider the following two points:
1. There really isn’t a “one size fits all” employee engagement strategy.
Every business is different, every company culture is different, and most importantly, the workforce is constantly evolving. MGM’s approach of focusing in on individual elements of employee engagement works very well for them – but a more holistic approach might work better for a smaller business. A great employee engagement strategy is unique to that company and adapts to corporate changes and the always-evolving workforce.
2. A superior employee engagement strategy takes time – and effort!
Implementing a new people strategy isn’t easy; it tends to be a lengthy process with many steps – researching and evaluating employee satisfaction, analyzing data, devising a strategy, implementing that strategy, evaluating its effectiveness, and making changes as needed.
It’s important to remember that big shifts in engagement rarely happen overnight. But take it from MGM – that extra investment in time and effort WILL be worth it.
Hear it for yourself! Tune in as Chris shares all the specifics on MGM’s game-winning People Strategy on “How to Put Employees First to Win Customers.”